The 'go to' organisation for Local Government improvement in Scotland

Clare Sherry, Programme Manager

Clare has over 15 years experience working in the local government sector. Nine years of this was in a council setting where Clare had a variety of roles including community planning, performance management and, latterly, service improvement focusing on a variety of change projects across the council. Clare has completed a PDA in project management and has an excellent understanding and working knowledge of council and partnership arrangements and requirements

Projects delivered

• Lead role in designing and facilitating workshops with council’s executive teams to define their vision and approach in change and transformation.
• Lead role from the IS and working with Scottish Government and the Technology Enabled Care Team to understand the need and then develop the foundations for a national business case. Further information here.
• Lead role in working with a council during its wide ranging review of its Revenues and Benefits and Customer Contact service. Further information here.
• Project manager for complex operational change within an HR service including the introduction of an electronic document management system and online system for overtime payments.
• Complex change project for street cleaning service which involved considerable analysis to identify ‘as is’ issues; the redesign involved numerous changes to service processes including the introduction of new technology to streamline and improve service delivery.

Laura Santi, Project Manager

Laura has over six years experience working in the local government sector within a council. Laura had a variety of roles including a customer first advisor and latterly as a procurement advisor. Both roles have given Laura first-hand experience working with a broad range of council services, providing a robust understanding of their purpose and functions, enabling Laura to provide proactive and innovative support.

Projects delivered

• Co-delivering and facilitating training on topics such as project management to upskill IS and council staff.
• Facilitating the sharing of practice and knowledge across local government through the Change Managers Network.
• Conducting research and analysis to inform practice across local government
• Leading the procurement process for tenders that support the delivery of key council services
• Contract managing various tenders which includes playing a role in vital negotiations and engaging with key stakeholders.