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National Entitlement Card COVID-19 FAQs

The situation so far

Applications for new, replacement and renewed National Entitlement Cards (NECs) are currently being accepted. However, what is available to you, and how you can access this, varies across Scotland due to the ongoing impact of COVID-19.

Contact your local authority to find out how to apply in your area.

Due to current Scottish Government restrictions, please allow 4 weeks for your card to arrive.

Scotland is following a COVID-19 levels system (0-4). Each level has different rules on what you can and cannot do. You can check the level for an area using the postcode tool.

Please stay safe by following government guidance when travelling and check gov.scot/coronavirus for more information.

  • Please allow 4 weeks for applications made via your local authority (or other agency) or via getyournec.scot.

    If applicants have applied for a Young Scot NEC through their school, the school should provide more information on when their card will be delivered.

  • Applications for new, replacement or renewed cards are currently being processed without the need to request this in person. Please contact your local authority to find out how you can apply for, renew or replace your National Entitlement Card.

    SPT and local authorities are offering appointments via phone or email.

    The Post Office is also able to process applications from those aged 60+ in the SPT area and in other areas where this service is normally offered.

    People living in some council areas can apply online at getyournec.scot. A list of councils that offer this service is available under 'How do I apply for a card or replace/renew my card online?'.

    Any queries relating to applying for an NEC should also be directed to your local authority.

    Please stay safe by following government guidance when travelling and check gov.scot/coronavirus for more information.

  • Online applications for new, renewed and replacement cards are now available through getyournec.scot.

    Concessionary cardholders (disabled people, over 60s and young people) can also update their photo and personal details through getyournec.scot.

    getyournec.scot was launched by the Improvement Service on 14 July 2020. It enables Scottish residents to apply for and manage their card entirely online.

    getyournec.scot is currently available for people who live in the council areas below, with several more working towards going live:

    • Angus
    • Argyll and Bute
    • City of Edinburgh
    • Clackmannanshire
    • Dumfries and Galloway
    • Dundee City
    • East Ayrshire
    • East Dunbartonshire
    • East Lothian
    • East Renfrewshire
    • Midlothian
    • Moray
    • North Lanarkshire
    • Orkney Islands
    • Perth and Kinross
    • Renfrewshire
    • Scottish Borders
    • Shetland Islands
    • South Ayrshire
    • South Lanarkshire
    • West Lothian
    • Western Isles
  • Applications for new and replacement Young Scot National Entitlement Cards (NECs) are currently being accepted. However, what is available to you, and how you can access this, varies across Scotland due to the ongoing impact of COVID-19.

    If you have applied for a Young Scot NEC through your school, you should receive this card at school, or through the post to your home address.

    If you have not applied through school, it is possible for you to apply for a new Young Scot National Entitlement Card or to request a replacement card via your local authority (or other agency) or via getyournec.scot.

    Find out more at young.scot/card.

  • The National Entitlement Card Programme Office is actively working with all local authorities (and other parties) to assist with NEC production during this time, as well as working to ensure that information provided to the public (by local authorities and other parties) is accurate and up-to-date.

    Local authorities and SPT are offering alternative ways to apply for, or replace and renew your NEC. If you would like to apply for a NEC, please contact your local authority who can advise of the current application process in your area. As many staff continue to work remotely, we recommend contacting them by email.

    Transport Scotland has put in place contingency measures that allow local authorities to accept electronic applications and supporting documentation which makes it easier for applications to be processed in line with physical distancing.

  • Information and updates on the NEC application process will be available on each local authority’s website and social media accounts.

    Any changes to card processing arrangements and to the resumption of face-to-face verification will also be published and communicated to all scheme users on a regular basis.

We are here to help

More information on the NEC scheme can be found here:

More information of the concessionary travel scheme can be found here:

For queries on applying for a card within a local authority, applicants can contact their local authorities directly. Details of all local authorities can be found here:

Any other queries, please contact the Improvement Service on:

Created and published by the Improvement Service in partnership with NECPO, Transport Scotland and Young Scot. Information accurate and true as of July 2021.