National Entitlement Card COVID-19 FAQs

The situation so far

Applications for new, replacement and renewal National Entitlement Cards are being accepted, however local authority services such as council offices, libraries and community centres may remain closed. Local authorities are offering alternative ways to apply, but this depends on where you live.

Contact your local authority to find out how to apply in your area.

Please be aware that, due to continued restrictions on non-essential offices and high demand for the NEC service, it is taking longer than normal for applications to be processed. You should allow four weeks from the date of applying for your card to be delivered.

  • It is taking longer for applications to be processed but once the application has been completed and it has been approved by your local authority (or other agency, or via then your card should be delivered within 10 working days.

    If applicants had applied for a Young Scot NEC through their school should provide more information on when their card will be delivered.

  • Local authorities and Strathclyde Partnership for Transport (SPT) plans for offering face-to-face verification of NEC have been impacted by COVID-19.

    SPT and local authorities are offering appointments via phone or email, rather than face-to-face. Please contact your own local authority to check if this is available to you and to find out more information on how your local authority is currently processing National Entitlement Card applications. Any queries relating to applying for an NEC should also be directed to your local authority.

    The Post Office are also able to process applications from those aged 60+ in the SPT area and in other areas where this service is normally offered.

    Replacement and renewal card applications are currently being processed without the need to request this in person. Please contact your local authority to find out more if you require a replacement or renewal of your NEC.

  • is a brand-new online service launched by the Improvement Service on 14 July 2020.

    This will enable Scottish residents to apply for and manage their card from the comfort of their own home. It will allow applications to be submitted and verified entirely online. is currently available for individuals applying from West Lothian, North Lanarkshire, Perth and Kinross, Western Isles, City of Edinburgh, Orkney, Moray, Argyll and Bute, East Dunbartonshire and East Renfrewshire councils, with several more working towards going live.

    Online applications for young persons and those aged 60+ are now available and applications for disabled cards will be available from early winter. Further phases planned for roll out over the next few months will support renewals and replacements, other card types and offer new features.

  • The National Entitlement Card Programme Office is actively working with all local authorities (and other parties) to develop an understanding of their plans for the resumption of face-to-face channels and in what form it will take. They are also working to ensure that information provided to the public (by local authorities and other parties) is accurate and up-to-date.

    Some local authorities are currently processing new applications without the need for face-to-face verification, and all local authorities are accepting requests for renewals and replacements in this way. Applicants should visit their local authority’s website or contact their local authority to find out more if they require a National Entitlement Card.

    Transport Scotland have put in place contingency measures that allow local authorities to accept electronic applications and supporting documentation which makes it easier for applications to be processed in line with physical distancing.

  • Information and updates on the NEC application process will be available on each local authority’s website and social media accounts.

    Any changes to card processing arrangements and to the resumption of face-to-face verification will also be published and communicated to all scheme users on a regular basis.

  • Young Scot National Entitlement Card (NEC) production has now started again across Scotland. What is available to you, and how you can access this, varies across Scotland at present due to the ongoing impact of COVID-19.

    If you have already applied for a Young Scot NEC through your school, you should receive this card at school, or through the post to your home address.

    If you have not applied through school, it might now be possible for you to apply for a new Young Scot National Entitlement Card or to request a replacement card.

    Find out more at

We are here to help

More information on the NEC scheme can be found here:

More information of the concessionary travel scheme can be found here:

For queries on applying for a card within a local authority, applicants can contact their local authorities directly. Details of all local authorities can be found here:

Any other queries, please contact the Improvement Service on:

Created and published by the Improvement Service in partnership with NECPO and Transport Scotland. Information accurate and true as of 17th August 2020.

NEC Programme Office