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National Entitlement Card COVID-19 FAQs

The situation so far

Applications for new, replacement and renewal National Entitlement Cards are being accepted, however local authority services such as council offices, libraries and community centres remain closed. Local authorities are offering alternative ways to apply, but this depends on where you live.

Contact your local authority to find out how to apply in your area.

Due to the Scottish lockdown restrictions, your card may take longer to arrive than normal. Please allow 4 weeks for your card to arrive.

To minimise the risk of spreading coronavirus, we should all stay at home as much as possible and avoid unnecessary travel. By law, in a level 4 area, you can only leave your home (or garden) for an essential purpose. Read the Scottish Government’s full stay at home guidance for more advice.

  • It is taking longer for applications to be processed. Please allow four weeks for applications made via your local authority (or other agency, or via getyournec.scot).

    If applicants had applied for a Young Scot NEC through their school, the school should provide more information on when their card will be delivered.

  • Applying for a National Entitlement Card in person is not currently possible during the Scottish lockdown, however SPT and local authorities are offering appointments via phone or email, rather than face-to-face. Please contact your own local authority to check what is available to you and to find out more information on how your local authority is currently processing National Entitlement Card applications. Any queries relating to applying for an NEC should also be directed to your local authority.

    The Post Office is also able to process applications from those aged 60+ in the SPT area and in other areas where this service is normally offered.

    Replacement and renewal card applications are currently being processed without the need to request this in person. Please contact your local authority to find out more if you require a replacement or renewal of your NEC.

    To minimise the risk of spreading coronavirus, we should all stay at home as much as possible and avoid unnecessary travel. By law, in a level 4 area, you can only leave your home (or garden) for an essential purpose. Read the Scottish Government’s full stay at home guidance for more advice.

  • Applications for new and replacement Young Scot National Entitlement Cards (NECs) are currently being accepted, however what is available to you, and how you can access this, varies across Scotland at present due to the ongoing impact of COVID-19.

    If you have applied for a Young Scot NEC through your school, you should receive this card at school, or through the post to your home address.

    If you have not applied through school, it might now be possible for you to apply for a new Young Scot National Entitlement Card or to request a replacement card via your local authority (or other agency).

    Find out more at young.scot/card.

  • getyournec.scot is an online service launched by the Improvement Service on 14 July 2020.

    This enables Scottish residents to apply for and manage their card from the comfort of their own home. It allows applications to be submitted and verified entirely online.

    getyournec.scot is currently available for individuals applying from the council areas below, with several more working towards going live:

    • Angus
    • Argyll and Bute
    • City of Edinburgh
    • Dumfries and Galloway
    • Dundee City
    • East Ayrshire
    • East Dunbartonshire
    • East Lothian
    • East Renfrewshire
    • Midlothian
    • Moray
    • North Lanarkshire
    • Orkney Islands
    • Perth and Kinross
    • Shetland Islands
    • South Ayrshire
    • West Lothian
    • Western Isles

    Online applications for disabled people, those aged 60+ and young people are now available. Further phases planned for roll out over the next few months will support renewals and replacements, other card types and offer new features.

  • The National Entitlement Card Programme Office is actively working with all local authorities (and other parties) to assist with NEC production during this time, as well as working to ensure that information provided to the public (by local authorities and other parties) is accurate and up-to-date.

    Local authorities and SPT are working hard to offer alternative ways to apply and renew, ensuring this is as quick and safe as possible. If you would like to apply for a NEC, please contact your local authority who can advise of the current application process in your area. As many staff continue to work remotely, we recommend contacting them by email.

    Transport Scotland have put in place contingency measures that allow local authorities to accept electronic applications and supporting documentation which makes it easier for applications to be processed in line with physical distancing.

  • Information and updates on the NEC application process will be available on each local authority’s website and social media accounts.

    Any changes to card processing arrangements and to the resumption of face-to-face verification will also be published and communicated to all scheme users on a regular basis.

We are here to help

More information on the NEC scheme can be found here:

More information of the concessionary travel scheme can be found here:

For queries on applying for a card within a local authority, applicants can contact their local authorities directly. Details of all local authorities can be found here:

Any other queries, please contact the Improvement Service on:

Created and published by the Improvement Service in partnership with NECPO, Transport Scotland and Young Scot. Information accurate and true as of January 2021.