A key aspect of National Planning Improvement’s work is to gather evidence that will help identify the challenges facing planning authorities in terms of performance. We do this through analysis of the National Planning Improvement Framework as this provides data, intelligence and evidence on the improvements planning authorities have identified for themselves, progress being made on these and the impacts they are having.
We also undertake primary research to inform our work and explore solutions for planning services. This includes ‘rapid reviews’ to provide a deeper understanding on solutions to key issues identified through our work.
Embedding Customer Care in Planning Services
This report presents the findings of a rapid review which explored how to better embed customer care and a positive user experience within planning services. It contains examples of good practice in place across Scotland to demonstrate what can be done and to show the opportunities to explore how planning authorities can benefit from shared approaches, experiences and services.
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National Planning Hub
The National Planning Hub provides planning authorities with access to specialist expertise, supports them to upskill their staff and prepare their workforce for the future.
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Planning Skills
The Planning Skills Programme co-ordinates training events for public sector planning officers, with the aim to develop the skills required to deliver better places.
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Planning for Place
The Planning for Place Programme supports councils and their partners to collaborate around place, seeking to encourage place-based approaches to joint planning, resourcing and delivery of places that enable all communities to flourish.
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Shaping Places for Wellbeing
The programme aims to improve Scotland’s wellbeing and reduce inequalities through changing our collective approaches to the places where we live, work and play.