The National Customer and Stakeholder Satisfaction Survey will be an annual survey undertaken by the National Planning Improvement Team in the Improvement Service.
We are pleased to share with you the results of the first National Customer and Stakeholder Survey 2024 for all 34 planning authorities.
The survey was undertaken to help planning authorities gain a better understanding of the challenges faced in providing high levels of customer care and satisfaction with the service provided. It is part of the wider work being undertaken through the pilot National Planning Improvement Framework (NPIF). Planning authorities have already identified actions to improve in this area.
We launched the first survey in November 2024 and it was open for three weeks and we will be undertaking the survey again at the end of 2025.
Communications toolkit for planning authorities
The campaign toolkit is for use by planning authorities to promote the customer and stakeholder survey.
Craig McLaren
National Planning Improvement Champion
Susan Rintoul
Improvement Lead
Contact the National Planning Improvement team on NPI@improvementservice.org.uk.