The National Customer and Stakeholder Satisfaction Survey will be an annual survey undertaken by the National Planning Improvement Team in the Improvement Service.
This survey is intended to be filled out by all users of the planning authorities in Scotland to collect your views on the service you have received. We will use this to identify areas for improvement.
2025 survey results
We are pleased to share with you the results of the second National Customer and Stakeholder Survey 2025 for planning authorities.
This is the second annual survey. It aimed to capture feedback from those engaging with planning authorities across Scotland over the past year and compare how these experiences have changed since the previous year.
We are hoping the results will inform discussions on how we can improve customer care across planning authorities in Scotland.
The survey is part of the wider work being undertaken through the pilot National Planning Improvement Framework (NPIF). Planning authorities have already identified actions to improve in this area.
2024 survey results
The first National Customer and Stakeholder Survey was undertaken to help planning authorities gain a better understanding of the challenges faced in providing high levels of customer care and satisfaction with the service provided.
Communications toolkit for planning authorities
The campaign toolkit is for use by planning authorities to promote the customer and stakeholder survey.
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National Planning Hub
The National Planning Hub provides planning authorities with access to specialist expertise, supports them to upskill their staff and prepare their workforce for the future.
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Planning Skills
The Planning Skills Programme co-ordinates training events for public sector planning officers, with the aim to develop the skills required to deliver better places.
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Planning for Place
The Planning for Place Programme supports councils and their partners to collaborate around place, seeking to encourage place-based approaches to joint planning, resourcing and delivery of places that enable all communities to flourish.
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Shaping Places for Wellbeing
The programme aims to improve Scotland’s wellbeing and reduce inequalities through changing our collective approaches to the places where we live, work and play.