Peer collaborative improvement is a critical component of Scottish Local Government’s sector-led improvement model, with self-assessment and the Local Government Benchmarking Framework (LGBF) as key cornerstones of this approach.
It is designed to support performance improvement in areas of local authority activity and services that have been identified as needing further improvement.
PCI is voluntary and it is not an audit or inspection. It is a supportive and collaborative process facilitated by the Improvement Service, led by the host local authority and carried out by peer reviewers from other local authorities, who have the necessary subject expertise to understand and drive improvement. Peer reviewers assumed the role of ‘critical friend’, supporting the improvement process within the host local authority by:
- Providing a ‘critical friend’ assessment of the service or area of activity being reviewed;
- Identifying areas for improvement, based on their own knowledge and expertise;
- Sharing learning, ideas and good practice; and
- Supporting the host local authority in developing its capacity to achieve sustainable improvements.
Download the Peer Collaborative Improvement Guidance.
This section covers:
Phone: 07747 711310
Phone: 07827 230905
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Local Government Benchmarking Framework
The LGBF brings together a wide range of information about how all Scottish councils perform in delivering services to local communities.
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Public Service Improvement Framework
The Public Service Improvement Framework (PSIF) is a self-assessment approach to support improvement in organisations.
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The Crerar Review
Report of the independent review of regulation, audit, inspection and complaints handling of public services in Scotland.