The Improvement Service
The Improvement Service was set up in 2005 to help improve the efficiency, quality and accountability of local public services in Scotland by providing advice, consultancy and programme support to councils and their partners. Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Forthcoming Events
- RICS Scotland Lunchtime CPD Series: Planning's role in supporting sustainable economic growth
January 31, 2012
- Social enterprises in Europe: a theoretical approach to their corporate governance
February 02, 2012
- The Planning Interchange: Community Engagement in Planning
February 03, 2012
- Understanding the legal context of third sector management: a briefing and update
February 15, 2012
Customer Satisfaction

The new national standard for local government and its partners to evaluate the performance of the services they deliver
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