Shared Perspectives on the Outcomes of Advice, 27 October 2015

The Framework for Public Funding of Advice was launched earlier in the year and sets out the key elements that public funders should take into account when reviewing their current funding arrangements with advice and representation services or when funding new projects.

One key element of the framework is to focus on the best outcomes for clients, whilst providing good overall value for the public purse.

The event ‘Shared Perspectives on the Outcomes of Advice’ held on 27 October 2015 at Glasgow Royal Concert Hall provided an opportunity for attendees to hear about and help shape thinking on outcomes of advice. It also explored how advice fits in with other policy priorities and encouraged connections between delegates on common issues.

More than 250 delegates attended on the day and you can view the programme for the event here.

The event was planned in collaboration with the Scottish Government, Scottish Legal Aid Board and Improvement Service and continued on the good practice example of partnership working from earlier in the year.

Denise Swanson, Scottish Government welcomed key speakers from Scottish Government, Citizens Advice, Money Advice Service and Scottish Legal Aid Board.

Videos of all the key speeches are available on our YouTube channel.

Gill Long, of Parkhead CAB, launched the learning programme ‘Measuring Outcomes from Citizens Advice’.

The workshops were delivered by Citizens Advice, Evaluation Support Scotland, NHS Health Scotland, Scottish Legal Aid Board, Money Advice Service and the Improvement Service. Copies of the presentations are available below:

Tackling inequalities and the role of advice

Diane Kennedy, Evaluation Support Scotland and John Osborne, Scottish Legal Aid Board

New model of accreditation for the Scottish National Standards

Hazel Thoms, Scottish Legal Aid Board

Money Advice Performance Management Framework

Sandra Sankey, William Mckinnon and Karen Carrick, Improvement Service

Knowledge Hub - where you go to work together

Mike McLean, Improvement Service

Attendees were able to contribute to the national discussion on Creating a Fairer Scotland by exploring the developing role advice services play in tackling inequalities. There was the chance to provide feedback on national projects to improve reporting on money advice and develop quality standards of advice.

A range of exhibiting organisations provided information and materials for delegates and it provided a great networking space.

Attendees views of the Shared Perspectives on Outcomes of Advice event

Read the feedback from the day.

Sandra Sankey - Project Manager, Money Advice