The Improvement Service delivered a Stakeholder Workshop on 14 January 2019 in Glasgow.
The event brought together representatives responsible for the commissioning and monitoring of local authority-funded advice services (including debt, benefits, housing advice) from across Scotland. Thirty-four stakeholders participated in the event, representing 24 local authorities. A range of organisations made presentations on the day including the Improvement Service, Scottish Government, Big Lottery, Citizens Advice Scotland and the Scottish Legal Aid Board.
The event created a space for promoting the use of the Framework for Public Funding of Advice and for local authority commissioners of advice to:
- come together to support each other and share experiences
- learn from the reviews of advice services which have been taking place this year
- update on the progress for commissioning approaches for advice services implemented this year
- discussing the challenges and risks around certain funding models
- agree what further support and guidance may be needed and mechanisms to assess and review effectiveness on an ongoing basis
Materials from the event can be downloaded below.
Presentations:
Welcome (Cost Benefit Analysis – case study)
Lesley Haddow, Financial Inclusion Manager, Glasgow City council
Andrew McGuire, Head of Transformation, Performance & Improvement, Improvement Service
Local Authority Commissioning Approaches for Advice Services
Sandra Sankey, Project Manager, Money Advice Outcomes, Improvement Service
Scottish Government Update: Support for Advice Services
Joe Dowd, Team Leader, Consumer and Citizens Advice Team, Scottish Government
Big Lottery Fund and European Social Fund - Delivering Financial Inclusion
Philip Morland, Funding Manager, Big Lottery Fund (Scotland)
Effective Commissioning - The CAB Experience
Aaylia Seyal, Director of Customer Journey, Citizens Advice Scotland
Alison Bean, Policy Development Officer, Scottish Legal Aid Board
North Lanarkshire Council – Commissioning Model (External Advice Services)
John Campbell, Financial Inclusion Manager, North Lanarkshire Council