The Improvement Service delivered a Stakeholder Workshop on 15 October 2017 in Glasgow.
The event brought together representatives responsible for the commissioning and monitoring of the local authority-funded advice services (including debt, benefits, housing advice) from across Scotland’s local authorities. It was attended by 16 local authority stakeholders as well as staff from the Money Advice Service, Scottish Government and Scottish Legal Aid Board.
Stakeholders heard about the decisions and approaches being taken across local authorities for funding advice services, and the challenges and opportunities this presents both at a local and national level. Examples of approaches being taken to embed key elements of the framework in Glasgow and Dundee were shared with the group.
Participants were spit into four discussion groups and asked to share their own experiences of embedding the framework with focused discussions on performance management (focus on quality), strategic partners and joint funding (focus on joint commissioning arrangements), service delivery/improvement and needs assessment for planning purposes. Details of the discussions have been included in the report Local Authority Commissioning Approaches for Advice Services 2018/19.
Information from the event and presentation slides are available below. Other presentations were provided through verbal updates and knowledge exchange.
Sandra Sankey, Project Manager, Improving Outcomes in Money Advice Project, Improvement Service
Ben Murphy, Money Advice Service