In order to help us continue to refine and improve our approach and be able to demonstrate the impact and value of peer collaborative improvement. We undertake an evaluation at the end of each pilot. A copy of the evaluations from the first two pilots can be found below.
- 100% agreed or strongly agreed that they gained benefits from taking part.
- 100% willing to take part in future PCIs and would recommend taking part in future PCIs to others.
- 100% agreed that the process helped them achieve their objectives.
The willingness from all involved to develop and provide the best service for its users. The host authority firstly with the 'buy in' from all levels from frontline staff to management and the willingness to improve. This also was apparent from the review team authorities, in that although they were selected due to their high performance, it was clear that all involved were happy and willing to review their own provision, what works and how, what could be done better and taking note of other points that could still provide benefits to their own service. The willingness from all to improve what they do.
The whole process has been beneficial not only for the host authority, but it is apparent that the peer review team authorities also managed to gain from the experience, and also on a personal level I have found the whole experience hugely beneficial and assisted with my own development.
The leaders and peer group workers were open and transparent. Everything was explained clearly and there was plenty of opportunity to engage and share and help shape.
The most valuable benefit to the service has been the establishment of a clear strategic focus, coupled with sustained momentum for meaningful change. This collaborative improvement process has aligned teams around shared priorities, fostered a culture of continuous learning, and accelerated progress toward service enhancements that directly impact performance and customer outcomes
There was very productive discussion around areas of improvements and appropriate suggestions and actions identified, none of which would be considered too onerous for the service to implement.
The organisation, structure of the process was excellent, the process was very clear which ensured the review team felt confident in their approach.
Phone: 07747 711310
Phone: 07827 230905
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Local Government Benchmarking Framework
The LGBF brings together a wide range of information about how all Scottish councils perform in delivering services to local communities.
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Public Service Improvement Framework
The Public Service Improvement Framework (PSIF) is a self-assessment approach to support improvement in organisations.
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The Crerar Review
Report of the independent review of regulation, audit, inspection and complaints handling of public services in Scotland.