For all queries contact:
Tel. 01506 282012
The IS exists to support and mobilise resources for councils and partners to deliver excellent services, improve outcomes and reduce inequalities. We provide a range of improvement support to councils and their partners to support a step change in productivity and efficiency, to support the delivery of improved outcomes and to support thinking about future resilience and sustainability. To achieve this we operate to the following principles:
We deliver a range of products that are available to all councils, focused on digital public services, learning and development, knowledge management and collaboration and performance management and indicators.
We provide a number of consultancy and facilitation services to support all councils to deliver improved outcomes, as well as services relating to enhancing the learning and skills of officers and elected members, facilitating performance management and improvement and research.
The Associates Framework Agreement is being set up by the IS for use by the IS and councils. Its key purpose is to provide flexible access to a wide range of expert support and resources to help the IS, CPPs and councils progress priorities.
Improvement Service Associates offer a range of different skills, knowledge and experience and the Framework Agreement is a diverse range of individuals. Associates possess substantial experience in their specialist field/s and provide services such as advice, guidance, consultancy, facilitation, programme and project management support, research and change management support and organisational development support. They have a sound knowledge of the public sector and current policy and political issues affecting it, particularly relating to local government, community planning and the public service reform agenda.
Given the current scale and scope of the challenges facing local government and partners, our priority was to ensure we’ve selected an exceptional, diverse and an experienced group of Associates to support the forward agenda.
To find out how to call-off from the Framework and download all of the up-to-date information – including the Buyers Guide and Associates’ profiles, join the ‘Associates Framework – For Buyers’ Knowledge Hub group!
We also signpost councils to useful resources and support provided by other organisations or working groups, for example, the Devolved School Management Guidelines developed by the national Devolved School Management Steering Group.
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.