For all queries contact:
Tel. 01506 282012
The IS exists to support and mobilise resources for councils and partners to deliver excellent services, improve outcomes and reduce inequalities. We provide a range of improvement support to councils and their partners to support a step change in productivity and efficiency, to support the delivery of improved outcomes and to support thinking about future resilience and sustainability. To achieve this we operate to the following principles:
We deliver a range of products that are available to all councils, focused on data and analysis, digital public services, learning and development, knowledge management and collaboration and performance management and indicators.
We provide a number of consultancy and facilitation services to support all councils to deliver improved outcomes, as well as services relating to enhancing the learning and skills of officers and elected members, facilitating performance management and improvement and research.
We also signpost councils to useful resources and support provided by other organisations or working groups, for example, the Devolved School Management Guidelines developed by the national Devolved School Management Steering Group.
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.