Strategic Framework 2023-2027

Our Improvement Architecture

We have a comprehensive improvement architecture which can be deployed and flexed to support sector-led improvement across different policy and service areas.

Our improvement architecture, set out below, is comprised of a range of IS tools and approaches which are integral to our work to support local authorities with sector-led improvement.

All of the component parts of our architecture are interlinked, enabling us to bring together different elements of this architecture together, as required, to provide a holistic improvement response, where the sum is much greater than the individual value of the parts.

All of our grant-funded programmes in policy/service areas are built around our improvement architecture, and we select the approaches and tools most relevant to achieving the programme’s desired outcomes.

As well as designing, developing, delivering and constantly refining our improvement approaches and tools, we also play a key role in building the skills and capacity of local authority colleagues to engage with and use these tools and approaches.

Continuous improvement

  • Self-assessment – design, hosting, analysis, insights, facilitation
  • Improvement planning
  • Quality Improvement Framework Development
  • Performance management

Organisational development and change management

  • Facilitation
  • Coaching and mentoring
  • Workforce planning
  • Leadership development
  • Elected member development
  • Capacity building and skills development – workshops, events, webinars
  • Programme Management Office design and delivery
  • Service design
  • Customer journey mapping
  • Business case development
  • Behavioural insights

Peer support

  • Facilitate and coordinate peer networks
  • Provide and facilitate ‘critical friend’ approaches

Data, evidence and intelligence

  • Quantitative and qualitative research
  • Survey design, hosting, analysis and insights
  • Social return on investment analysis
  • Process and outcomes analysis
  • General evaluation support and guidance
  • Hosting, cleansing and updating local authority datasets
  • Data analysis and insight
  • Data visualisation and presentation
  • Benchmarking
  • Delivery of data management systems
  • Information and cyber security
  • Knowledge Hub
  • Develop and publish good practice and case studies
  • Produce briefings, guidance and toolkits

Fully managed and flexible digital business solutions

We can deliver fully managed digital public services, from initial scoping through to development and delivery, to support and aftercare, or deliver, manage and support a pre-built/existing service. As part of this approach, we can onboard customers at each stage depending on the customer’s needs and requirements.

  • Scope – ideation of digital solutions that are demand and requirement driven
  • Develop – customer journey planning and the creation and development of digital solutions
  • Deliver – deploy secure, resilient, available and scalable (adaptable) components
  • Support – provide dedicated customer service and technical support
  • Aftercare – provide ongoing support, continuous improvement and review of service

Our Strategic Priorities »