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  1. Improvement Service
  2. Business Analysis Framework
  3. Investigate situation
  4. Study background materials
Study Background Materials

Important in any change project is to spend sufficient time gathering and analysing as much background information on the organisation and situation as time will allow. There are many data sources you can look at, a number of which are located on our Data Sources Guide on the Change Manager’s Knowledge Hub Group. These may include, for example:

  • websites
  • reports e.g. performance reports
  • accounts
  • organisational charts
  • news articles
  • plans and policies e.g. Local Outcomes Improvement Plans.
  • Understand context
  • Investigate situation
    • Mind Mapping
    • Observation
    • Study background materials
    • Rich Picture
    • Demand/Activity Analysis
    • Process Mapping
    • POPIT
  • Consider perspectives
    • CATWOE
    • Interviews
    • Business Activity Model (BAM)
    • Power/Interest Grid
  • Analyse needs
    • Customer Journey Mapping
    • Process Mapping
    • Gap Analysis
  • Evaluate options
    • Risk Assessment
    • Cost-Benefit Analysis
    • Impact Analysis
    • Investment Appraisal
  • Define requirements
    • Class Diagrams
    • Use Case Diagrams
  • Deliver changes
Related Content
  • Sign up for the Change Managers Network Newsletter

    Keep up to date with news and events from the Change Managers Network.

  • See previous issues of the Change Managers Network Newsletter
Knowledge Hub related links
  • Change Managers Network

    Operated by the IS Change Management Team, this network coordinates the sharing of good practice and facilitates discussion on change and transformation.

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Contact
  • 01506 282012
  • info@improvementservice.org.uk
  • West Lothian Civic Centre 
    Howden South Road
    Livingston
    EH54 6FF

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