Our Service Design model outlines an approach and describes four phases to the Service Design process.
It is important to stress that the process is iterative, and although the four phases are presented separately, they are not always sequential. As you get into the work, it is likely that you will move backwards and forwards between the phases as you gather information, learn more and try things out.
The resources and tools are designed to be flexible and can be adapted to suit the needs of the people you are working with. Some work well with very large groups, others smaller groups. Some can be used online in virtual sessions, others are better done in person. The important thing is to think about the people you need to involve, and find out what ways of working will best suit their needs.
The model should be used in a flexible way, with councils adapting and modifying as they choose. The IS can provide support where required.
Support from the Improvement Service
This model and the tools within it can be adapted and used in whatever way works for you.
To discuss in more detail, or explore what further practical support might be available, contact Laura Santi or Amanda Spark.
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The Scottish Approach to Service Design
The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).
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The Double Diamond (Design Council)
The Double Diamond is a visual representation of the design and innovation process. It’s a simple way to describe the steps taken in any design and innovation project, irrespective of methods and tools used.