Framework for Public Funding of Advice Stakeholder Workshop - October 2017

The Improvement Service delivered a Stakeholder Workshop on 14 January 2019 in Glasgow.

The event brought together representatives responsible for the commissioning and monitoring of local authority-funded advice services (including debt, benefits, housing advice) from across Scotland. Thirty-four stakeholders participated in the event, representing 24 local authorities. A range of organisations made presentations on the day including the Improvement Service, Scottish Government, Big Lottery, Citizens Advice Scotland and the Scottish Legal Aid Board.

The event created a space for promoting the use of the Framework for Public Funding of Advice and for local authority commissioners of advice to:

  • come together to support each other and share experiences
  • learn from the reviews of advice services which have been taking place this year
  • update on the progress for commissioning approaches for advice services implemented this year
  • discussing the challenges and risks around certain funding models
  • agree what further support and guidance may be needed and mechanisms to assess and review effectiveness on an ongoing basis

Materials from the event can be downloaded below.

Stakeholder Workshop Agenda


Welcome (Cost Benefit Analysis – case study)

Lesley Haddow, Financial Inclusion Manager, Glasgow City council

Improvement Service Update

Andrew McGuire, Head of Transformation, Performance & Improvement, Improvement Service

Local Authority Commissioning Approaches for Advice Services

Sandra Sankey, Project Manager, Money Advice Outcomes, Improvement Service

Scottish Government Update: Support for Advice Services

Joe Dowd, Team Leader, Consumer and Citizens Advice Team, Scottish Government

Big Lottery Fund and European Social Fund - Delivering Financial Inclusion

Philip Morland, Funding Manager, Big Lottery Fund (Scotland)

Effective Commissioning - The CAB Experience

Aaylia Seyal, Director of Customer Journey, Citizens Advice Scotland

SNSIAP accreditation

Alison Bean, Policy Development Officer, Scottish Legal Aid Board

North Lanarkshire Council – Commissioning Model (External Advice Services)

John Campbell, Financial Inclusion Manager, North Lanarkshire Council

Evaluation of the event

Sandra Sankey - Project Manager, Money Advice