The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
We deliver a range of products that are available to all councils, focused on data and analysis, digital public services, learning and development, online tools and collaboration and performance management and indicators. A full list of our products is below.
An interactive mapping tool that allows you to see data on life outcomes mapped to Scotland's neighbourhoods.
A dynamic tool bringing together key data on welfare reform from NOMIS, DWP and Scottish Government.
myaccount is the simple and secure sign-in service for online public services in Scotland.
The National Entitlement Card (NEC) is a smartcard used to provide public services to Scottish residents.
A database of addresses of land and property in Scotland, maintained by all 32 Scottish councils.
Scotland's national public information notices portal, allowing public notices from across Scotland to be published in a single online location.
A joint IS /SOLACE Scotland project that highlights innovative work being carried out in communities across Scotland.
The UK's largest public service collaboration platform. We offer access and support to all Scottish public service organisations.
A free e-learning platform offering a wide range of learning resources for Scottish local government, public and third sectors.
A continuous professional development framework for Scottish councillors developed by the IS in partnership with local government.
This series of notebooks provides information, guidance and support to Community Planning Partnership (CPP) Board members.
A customer service qualification developed for councils by councils.
Exploring local government issues such as community planning, board level skills, performance management and community engagement.
A series of notebooks providing councillors with information, support and guidance to help them fulfil their role as elected members.
A Briefing Series developed by the IS to help elected members keep apace with key issues affecting local government.
A benchmarking programme to help Community Planning Partnerships assess their performance and identify opportunities for improvement.
A national standard for local government and its partners to evaluate the performance of the services they deliver.
A practical toolkit to encourage councils to improve their economic development by critically reviewing their activities.
LGBF brings together a wide range of information about how all Scottish councils perform in delivering services to local communities.
The menu of indicators reflects the main outcome areas included within SOAs and the most relevant and robust outcome indicators available.
A performance management framework designed to measure the performance and impact of council-funded money and debt advice services.
A performance improvement model which encourages organisations to review their own activities and results.
A framework used by all Scottish local authority economic development services to measure the economic impact of councils.
For all queries contact:
Tel. 01506 282012